Testimonials

Find out why TFI Canada is largest canadian supplier of commercial food equipment.

Salesperson was always there to answer my questions and help me out, and even would drop into the store periodically and help me with the little links working them out and it's been nothing but great.
Jim Vaughan-Evans
Manager, Western Petroleum
I wanted a piece of equipment that was going to stand up to the demand that we needed and of course Taylor equipment has certainly been doing that, this past summer I purchased a third new machine which I will have set up for the spring.
Robert Duffney
Owner, Papa's Sweet Shop
Everybody loves soft serve so it's crazy around home. It's improved the business; I keep my machine running all winter long because I got into the ice cream cakes and the mini-ice cream desserts so that kind of pulls her through the winter months. Its great equipment you can't go wrong by buying it.
Pam Rennie
Owner, Oceanview Restaurant & Bakery
We bought the three header Taylor ice cream machine, the flavor burst, and the razzle machine. With my experience since 2009, even though we did pay a little bit extra for the machine we had no issues, we had no breakdowns, especially during high volume times which is summertime. To me that means a lot because you're not losing a lot of sales. You need a piece of equipment that's in good working condition during the high-volume seasons.
Derrick Stuckey
Owner, North Atlantic Orange Store
I think soft ice cream is a great way to entice your sales and your customers and I thought I was bringing the soft ice cream in to make the kids happy, but a lot of Miami kids are 50 and 60 year olds and they grew up with soft serve, so its not only for the kids its for everybody.
George Dunford
Owner, G&C Convenience
We purchased a soft serve machine, and this was my second season with it. It's helped our business big time, you know our summer season here in Newfoundland has grown since we purchased, we have people come from all over the place and it's talked about online, unbelievably we were surprised but its going good and there's no regrets.
Lisa Stacey
Owner, Eastside Gas Bar
We purchased our twin double flavor soft serve machine, top of the line unit. Previous to this machine we had different competitor brands but finally made the decision to go ahead with a Taylor. I've been at this long enough to know that this is where we needed to go, Taylor's what we needed.
Wilfred Janes
Owner, Crosstown Store
The Henny Penny heated food cabinet has made it a lot easier to serve customers, we used to have everything over the counter service, so our hot items had to be served by someone. Being able to do grab and go I think is a real benefit to what we're doing. So far sales have increased, it's been great.
Peter Sanagan
Owner, Sanagan's Meat Locker
In 2008 I bought the Taylor 713 and it's been an excellent machine, very easy to clean. I have the flavor burst on one side with yogurt, and the flavor burst on the other side with ice cream.
Linda Smith
Owner, Ice Cream Hut
One of our biggest purchases from TFI was a Henny Penny about three years ago, the big boys use it, so we figure we're gonna run like the big boys. It was really worth the investment.
Robert Kelly
Owner, JJ's Caribbean Cuisine
We were awarded the best frozen yogurt in Barrie from the readers choice, so I think were doing a good job and we opened to an explosion of business and it's been busy every since. I would highly recommend the Taylor equipment.
Teresa Woolard
Owner, Swirleez Frozen Yogurt
There is that saying you get what you pay for, and I find with Taylor, as long as you look after and maintain it the way you're suppose to, it could pretty well last forever.
Lorenzo Bada
Owner, Sonny's Drive-In
I purchased a beautiful coffee machine and another soft serve ice cream machine from TFI. People are coming in for soft ice cream, we don't sell ice milk, we sell real ice cream in our machine, and they love the flavor burst so it has increased sales.
Barbara Kelly
Owner, Robin's Drive-Thru
I sell a lot more chicken, and the customers are giving very good feedback, and the chicken is less dry too.
Gerard Chiasson
Owner, Dixie Lee Family Restaurant
In my area there's a lot of Dairy Bars, there's a lot of competition, and if you go around most everybody will have a Taylor. So, when I went looking, I looked for Taylor. I have a lot of different salespeople stop in and tell me theirs is the best and they want me to try theirs. All I think about is ice cream, and when I go for a drive or I go on vacation I stop at every Dairy Bar, and I look and I ask what they have and I try their ice cream, and I got pretty good ice cream ... It's hard to beat a Taylor. Every time I added more equipment, I just made more money and that's the truth, more machines, more money.
Kevin Biggar
Owner, Sunny's Dairy Bar
Most important was the quality of the machine, and how you can get service and parts for them. If something breaks down and you can't get a part soon your business can't operate, so quality is more important than price.
Jean Le Blanc
Owner, Chez Jean Dairy Twirl
I got to say the service was great, the guy was awesome, his name was Ryan and we loved him.
Rhonda Bezanson
Co-Owner, Pearles in Paradise
Of course it costs you a little more, but you know at the end of the day you're getting good results, you're getting good feedback, you're getting good money back. The features are much better, and the service angle is going to be very very good. We talked a lot before buying the machine and it worked out very well.
Parminder Chhatwal
Owner, Ishina Distinguished Indian Cuisine
You get what you pay for, I've had dealings with Henny Penny in the past, I've got equipment that's over 30 years old and it's still running and it's doing the job. I've had experience with Taylor ice cream equipment in the past, it's easy to work with and I'm happy with it.
Mary Kingdom
Owner, Chicken Kingdom & Seafood

We bought the Taylor ice cream machine, and the kids really enjoy it, we're getting a lot of walk-in traffic.
Steve Moffat
Owner, Marlborough Pub & Eatery
We were looking for some quality equipment and Taylor was the only piece of machinery we were looking at. Very little maintenance, cleaning is quite easy, it's been pretty good.
Gille Poirier
Owner, Poirier Confectionary
We looked at a couple of other brands and we decided to stick with Taylor for a couple of reasons, it's reputation for quality, and we had spoken to some customers at TFI, and they had really terrific feedback about sales support and after sales support so we were confident that it would be a good purchase for us.
Ed Wong
Co-Owner, Henry Brown's Small Batch Ice Cream
I always recommend people to go to TFI, I'm very pleased with it.
Kishor Mistry
Owner, Exotic Indian Cuisine
We launched our soft serve program and it's really shot our business to the next level.
Brian McKilligan
Co-Owner, Junked Food Co.
We purchased the flavor burst milkshake machine approximately 5-6 years ago and it's been working absolutely incredible.
Justin Doria
Manager, Golden Star Restaurant
As you're looking into a soft ice cream machine just make sure you factor in everything into the decision. The company behind it, the reliability, which has been very very good and think long term.
Paul Dykeman
V.P. of Operations, Franki Tomatto's
I was overwhelmed with the positive support I got constantly when I went to clean the machine for the first time it's quite the process. I took the whole machine apart and my sales rep knew I was cleaning it that day, so he stopped by just to make sure I got the machine back up and running the way it was supposed to be.
Jennifer Landman
Owner, A La Mode Cafe
The equipment we bought was the Taylor C712 soft serve machines. We've been a very busy soft serve shop and there's basically been an endless stream of customers, I'm not overrunning it which is the key. I found with other machines is you pull out a few cones and you need to stop and wait so long. This machine you pull it and it's good, it's making a good consistent product for us.
Jonathan Hamilton
Executive Chef, Sweet Jesus
We are very happy with the machine and our customers are also very happy with the shakes and the soft serve.
Khalid Malik
President, Quik Chik
TFI has been great for service, within same day to 24 hours we had the service done. I've been very happy with the equipment, we've been happy with the service, it works.
Joe Furfaro
Manager, Fiesta Farms
Fantastic ice cream equipment! Excellent customer service and support throughout purchasing, delivery, and after. Don Kagan goes the extra mile to ensure you're satisfied. Thank you, Don and the TFI team. Exceptional service and equipment! I Highly recommend it.
Liv B.
Liv's Ice Cream
Always a pleasure dealing with the staff at the office as well as service techs. When needed they are available. As for sales, Brad Larmand is the best, he is very knowledgeable about everything you need to know from costs of products to helping with small issues that may arise! Highly recommended! I see all the negative reviews and wonder what people's expectations really are!
Paul White
Dan and the team are always there for us! Dan works behind the scene to get us up and running as soon as possible. The technicians explain the repair and give advice to the team to help reduce future service calls. I highly recommend the TFI Total Care Program it is well worth the small monthly fee. Great Job Team TFI Service.
Chris Wilson
Ethan, was very helpful in handling our cafe machine concerns. He explained what the issue was and offered advise on how to do a better job of maintaining the equipment. He worked efficiently, and the area was clean when he completed the service call. Thank you Ethan for the information provided on other hard water issues.
Heather Branches
For over two years we have worked closely with Brad Lamond and the TFI crew. Brad has always been available to coach, instruct, and trouble shoot. He is consistently reliable and always well informed. Someone staff and managers could always count on. His knowledge of the technology, product and service is superior .. but even more engaging is his thoughtful and calm manner + a good sense of humour. We like it. Thank you TFI.
Michael Hendrick
A Massive Shout out to Ricardo and his team in the office including Devon, who helped us get sorted as a new client swiftly. The recent heat wave had caused some of our ice cream machines to overheat. All but one was able to restart after the temperature was able to cool down. This was an urgent issue we needed fixed before the weekend, and Ricardo kept in touch everyday until we were able to lock down an appointment. We had the pleasure of having Victor come into our facility to work on the machine. Now I must note as well, the machine he was working on was one of the first few in Canada, and it was the first time the company was sending anyone out to sort out the problem. We were concerned, however Ricardo assured us that Victor would be able to sort it out. Victor has impressive interpersonal skills which only rival his ability to analyze complex mechanical systems and develop cost-effective and efficient solutions. Because of Victors attention to detail, he was able to rewire the machine so that the same problem would not occur again. Its very rare in such an industry to have an engineer come out and not only fix the problem, but also take the time to go one step further to make sure that we won't have to worry about it again. TFI is a team that works to make together in office, and in the field to make sure that everyone is happy, including the machines. The Team at TFI embodies the ideal balance of technical proficiency, problem-solving prowess, and team spirit. Cheers to both Ricardo and Victor.
Faiza S.
Ben was at our place of work to check out our ice cream machine he did a great job checking and fixing our machine for us and gave some excellent advice to keep it up and running to the peak of production. Ben also left the area clean and tidy, very friendly and polite. I would recommend him strongly.
Debra Richarson
Victor Albano was a really good technician. He came to our restaurant within 30 mins of the service call. He came in and fixed all the problems including a problem he fixed after he put back the McCafé machine. As well teaching us if they were a problem how to fix and what to do to prevent it from happening
Kenrick Chin

We purchased a Taylor C712 Soft Serve Machine in the midst of a Pandemic. Due to major supply chain challenges and delays, our rep Brad Larmand found a temporary solution and treated us with the utmost customer care, when we were having challenges in those early days. We own a very popular tourist attraction at The Minden River Cone and felt very relieved to have this team navigate the challenges with us. Brad even drove in on the may long weekend to help us troubleshoot the loaner machine. We will definitely rely on this Company for our commercial restaurant needs.
Monica Scott
I had purchased a Soft Serve flavour blend Ice cream machine new for a new business I was opening. The machine was an issue from day one. I don't believe it was the machine I needed as it couldn't meet our demands and had many issues. I would like to commend my sales Rep Paul Zenta as he worked hard on my behalf to have the machine repaired several times and then actually replaced to the machine I needed. The concern and help I got from Paul shows his dedication to his clients and employer in my mind hw has gone above and beyond for me and as a small business I'm beyond grateful for his efforts and all the support I have received. From texts with any issues I may have or questions for new products or services . Everyone should have a rep like Paul working for them.
Anne Turcic
Ben C was very efficient and friendly. Resolved our issues in a timely manner. Frosty machine is working as good as new. Very professional and knowledgeable. Highly recommend!!!!
Courtney Rose
We had issue with our Franke coffee machine and the technician (Steve Kerr) came on service call who was so knowledgeable and experienced. He was so friendly and helpful, keep up the good work. Thank you!!
Cinnaholic Hamilton Westdale Village
Technician Ethan who comes in every month to clean our Ice cream machine. He is ready good at his job, detail oriented, clean and organized. Thank you Ethan. Keep up the great work.
Sagar Satpute
I had the pleasure of purchasing two expensive yet vital pieces of equipment from TFI. If you're looking for consistency and less waste this is a solution to look into. We've been operating a successful burger location for close to 10 years now. But with the cost of food, supplies and wages heading in an upward direction we needed to find something that could balance our overhead costs. With the purchase of a Taylor Grill and Soft serve machine, it's helped to make our service run more efficiently and serve food products that are consistent. This helped eliminate waste and offered up speedier service without compromising the quality....keeping both customers and employees happy.When trying to keep up to the big boys, you need to find any advantage you can get. I began this trek with the always friendly Keith Jacques, who has since retired from being in the business numerous years. Our new rep, Paul Zenta was there to step in and help us the rest of the way. Even with raging pandemics and cargo ship delays all around the world, we were kept in the loop the entire time and always able to get a hold of Paul or anyone else on the team to coordinate the final delivery and installation when that day came. When thinking of purchasing these 'machines', you'll need to take care of them. Proper maintenance and cleaning is a must. You'll have the experience of trial and error along the way. I did, but it's key that you personally know how the equipment works. Just like most anything in your business, you should know how it operates accurately to be able to teach your employees routine maintenance and proper cleaning practices. These are expensive machines and if you take care of them, they should last a long time. One last thing. When I did have a problem because something wasn't working, the help line always answered and I was able to find the solution, just by following the instructions of customer service rep on the line. Sometimes you'll need to get a call back from a tech to help troubleshoot the problem. I recognize not everyone's experience may be the same and I know it can be frustrating when you're counting on something to work and it's not doing it's job. Trust me, I do know. I found 99.9% of the time, it was something I missed or didn't do when reassembling (soft serve machine). You learn real quick not to make those mistakes again. And if you do, you won't make them a 3rd time.
Jack Sourlis
Absolutely love Dylan!! He's always so engaging and informative. We appreciate his humor. Thank you Dylan always a pleasure having you fix the equipment at TTC!
Teri Skinkle
Service for our Yogurt Machines at IKEA North York was smooth and efficient. Mike J was knowledgeable. Thanks so much!
Spencer Finch-Coursey
Ikea
James Mcleod fix all the stuff at our 30 Courtney park mcd. And they Always do great Job. They are so Humble and Always Punctual ... I love the way the do their work and help out at our bad time. Thank you!
Upmajit Kaur
McDonalds
Brandon E came in and did set up and training with my new crew here at Farmboy Sugar Wharf and he was excellent working with us to make sure we got right start.
Colin Waite
Farmboy Sugar Wharf
I have been dealing with Don Kagan for over 10 years. His dedication, product knowledge and passion makes him a leader within the TFI organization. I could not ask for better customer service, attention to detail or expertise in helping me design and build restaurants. The TFI product line is first class and re-defining each sector they represent. Keep up the great work!
Reuben Barkin
Working at McDonald's always experiencing issues with Our McCafe machine, mind you had others who fix and service the machine but my encounter with Jonathan today was outstanding Hr practically explained the hiccups We were having and had it up for Us. I will recommend TFI TEAM and namely Jonathan ANYTIME. ALL THE BEST GUYS
Nekey W.
McDonalds
Excellent, Mike was very nice and knowledgeable. He broke everything down step by step to clean our machine. Thank you 😊
Josephine D'Alessandro
Mr. Victor Albano always comes and serves Franki, he is generous, kind, patient and above all he is a technician who knows what he is doing.
Blanca Rodriguez
The staff were extremely polite, speedy service and to top it all off the work they did fixed my problem! Thanks again TFI from Grekos Pizza
Roy Roy
Grekos Pizza
Had a bad experience and expressed my feelings. Got a response back promptly from a Customer Service Supervisor and she resolved everything quickly over the phone. Very happy now!
Dust Fost
Ben C was very efficient and friendly. Resolved our issues in a timely manner. Frosty machine is working as good as new. Very professional and knowledgeable. Highly recommend!!!!
Courtney Rose
Wendy's
quarterly tune up kit was missing o rings, after contacting TFI, I had them the very next day
Darren Kints

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Testimonials

Elevate Your Culinary Experiencewith TFI Canada

Elevate Your Culinary Experience
with TFI Canada